Jan 16 2011

Cisco’s B2B Social Media Case Study


by Andrew DiFiore

When Cisco decided to introduce its new Aggregated Services Router (ASR) exclusively online to reach their target audience (network engineers), the news itself attracted a great deal of media attention. But when the official campaign numbers came out, there were plenty of latte spit-takes from all, even the “gurus” of social media-dom. Here are just some of the highlights:

  • 9,000 people attended the social media product launch event (90 times more attendees than in the past)
  • Nearly three times as many press articles than traditional outreach methods
  • More than 1,000 blog posts and 40 million online impressions
  • One-sixth the cost of a traditional launch (shaving over $100,000 off its launch expenses)

Cisco’s use of social media and gaming channels for its product launch is a shining example of online marketing done right. No newbie to social media, Cisco was not shy leveraging its 22 blogs, 300+ YouTube channels, 100,000+ Facebook fans, or 2 million Twitter followers. Cisco developed content specific to the launch, including a social media widget, a 3D game, and a virtual concert in Second Life featuring eight rock bands.

I was going to aggregate all the details of this case study here but then found Casey Hibbard’s superb post on Social Media Examiner. No point reinventing the wheel so here is the full monty on Cisco’s B2B Social Media Case Study. Enjoy!